Senior Client Success Leader — Insurance & Risk Solutions

Arthur J. Gallagher & Co. (AJG); Appleton (WI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is seeking a Senior Client Service Manager to lead pursuit of exceptional service and innovative insurance solutions for our Commercial clients. You will collaborate with senior leaders, clients, and colleagues to build trust and deliver value.

You’ll mentor a team, shape renewal strategies for complex accounts, and ensure compliant, data-driven service using Gallagher tools. This role offers growth, leadership exposure, and a chance to make a meaningful local impact.

Qualifications

• Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience.
• High School degree/GED with a minimum of 10+ years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Responsibilities

• Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Client relationship management

Leadership

Mentoring

Regulatory compliance

Microsoft Office

Education

Bachelor's degree

High School/GED with 10+ years experience

Property and Casualty Insurance License

Tools

Microsoft Office

Job description

Gallagher is seeking a Senior Client Service Manager to lead pursuit of exceptional service and innovative insurance solutions for our Commercial clients. You will collaborate with senior leaders, clients, and colleagues to build trust and deliver value.

You’ll mentor a team, shape renewal strategies for complex accounts, and ensure compliant, data-driven service using Gallagher tools. This role offers growth, leadership exposure, and a chance to make a meaningful local impact.