Strategic Client Success & Relationship Manager

Transitions Group; Massachusetts; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Transitions Group is seeking an Account Manager in Massachusetts to proactively manage client relationships across sales, services, and projects. You will work with outside sales for smooth hand-offs and manage service requests, ensuring timely responses and client satisfaction.

You will develop relationships with key decision-makers, gather client feedback, and relay needs to internal teams to drive improved service and product recommendations.

Qualifications

• Experience in managing client accounts and relationships.
• Strong written and verbal communication skills.
• Ability to translate client needs into actionable plans.
• Proactive problem solving and escalation management.

Responsibilities

• Proactively manage client relationships for sales, services, projects, and opportunities.
• Serve as client point person for assigned accounts and coordinate with Outside Sales.
• Develop relationships with key client decision-makers.
• Gather feedback and provide it to internal departments to improve service.

Skills

Account management

Client relations

Communication

Problem solving

Project coordination

Job description

Transitions Group is seeking an Account Manager in Massachusetts to proactively manage client relationships across sales, services, and projects. You will work with outside sales for smooth hand-offs and manage service requests, ensuring timely responses and client satisfaction.

You will develop relationships with key decision-makers, gather client feedback, and relay needs to internal teams to drive improved service and product recommendations.