Strategic Client Success Lead

Integratedcooling; Goshen (IN); On-site; USD 80,000 - 110,000; Full time

Job summary

MapleTronics seeks a Client Success Manager to own the overall client relationship across assigned accounts, ensuring clients receive consistent value from our solutions while strengthening satisfaction and long-term retention. You will coordinate with sales, technical resources, operations, and professional services to provide proactive planning and a cohesive client experience.

The role requires strong communication, strategic thinking, and the ability to translate technology offerings into

Qualifications

• Proven ability to build and maintain strong client and executive level relationships.

Responsibilities

• Lead the Client Communication Cadence.
• Monitor and strengthen account health.
• Coordinate delivery and advocate for clients.
• Advance technology strategy and planning for clients.
• Create growth through demonstrated value.

Job description

MapleTronics seeks a Client Success Manager to own the overall client relationship across assigned accounts, ensuring clients receive consistent value from our solutions while strengthening satisfaction and long-term retention. You will coordinate with sales, technical resources, operations, and professional services to provide proactive planning and a cohesive client experience.

The role requires strong communication, strategic thinking, and the ability to translate technology offerings into