Strategic Account Manager II – Client Success & Growth

Cannon Cochran Management Services, Inc.; Reading (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

PTO 4 weeks

10 holidays

Benefits package

401(k) + ESOP

Career growth

Team culture

Job summary

CCMSI is seeking an Account Manager II to lead client service operations across multiple accounts in Reading, MA. You will be responsible for P&L accountability, building strong client relationships, and ensuring delivery of service excellence.

You will supervise a team of professionals, coordinate with marketing, accounting, underwriting and claims teams, and develop financial projections and budgets to meet client goals.

Qualifications

• Excellent verbal and written communication and interpersonal skills.
• Ability to handle multiple priorities with proven proficiency.
• Must have organizational skills and be detail oriented.
• Demonstrated ability to function as a team leader in a Client Service Team organization.

Responsibilities

• Determine client goals and objectives of the client. Meet with client both formally and informally, as necessary.
• Establish, implement and monitor policies and procedures required to satisfy client’s goals and objectives.
• Manage all aspects of the Client Service Team operation and provide a focal point for accountability for the success and CCMSI's service responsibilities to the client.
• Direct all activities necessary to achieve client's goals and objectives including marketing, accounting, underwriting, claims administration, loss control, excess, etc.
• Monitor and analyze program financial statements. Recommend and implement changes and enhancement to financial management of the client.
• Provide high-level financial, operational and risk management analyses and develop recommendations to the client.
• Assist account executives in the development of new clients. Oversee feasibility studies and direct new client start-up activities.
• Supervise the activities of Program Coordinators, Claim Supervisors, Claim Representatives, Loss Control Representatives, Accountants and Account Executives.
• Identify, develop and implement necessary information systems.
• Develop financial projections for the client.
• Develop and monitor team budget (CCMSI budget).
• Coordinate marketing and lead generation activities, as appropriate.
• Perform peer review audits for other Client Service Teams.
• Direct educational activities to ensure professional development of team members.
• Responsible for negotiation of Client Service contracts.
• Handle duties with minimum of supervision from Regional Operations Manager, Branch Manager, or Senior Account Manager.

Skills

Verbal and written communication

Organizational skills

Team leadership

Multitasking

Client relationship management

Bilingual (Spanish)

Education

Bachelor’s degree

Job description

CCMSI is seeking an Account Manager II to lead client service operations across multiple accounts in Reading, MA. You will be responsible for P&L accountability, building strong client relationships, and ensuring delivery of service excellence.

You will supervise a team of professionals, coordinate with marketing, accounting, underwriting and claims teams, and develop financial projections and budgets to meet client goals.