Strategic Client Success Manager: Renewals & Growth

Cengage Group; Los Angeles (CA); A distancia; USD 60.000 - 73.000; Jornada completa

Descripción de la vacante

Cengage Group in Los Angeles is seeking a results-driven Account Executive to manage assigned accounts, build executive relationships, and drive net-new revenue through a consultative sales approach. You will coordinate with technical teams, monitor customer health, and lead renewal and expansion efforts across the Infosec product line.

The role requires strong communication, multi-project management, and high motivation in a fast-paced environment.

Formación

• Experience building relationships with customers and executives.
• Ability to manage multiple projects with attention to detail.
• Excellent listening, negotiation, and problem-solving.
• Proactive, self-motivated, high-performance mindset.
• Strong relationship-builder with integrity.

Responsabilidades

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.
• Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.
• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo by demonstrating our ethos.
• Perform other duties as needed to achieve Infosec goals.

Conocimientos

Rapport building

Effective communication

Multi-project management

Negotiation skills

Self-starter

Relationship management

Task prioritization

Herramientas

Salesforce.com

Gainsight

Descripción del empleo

Cengage Group in Los Angeles is seeking a results-driven Account Executive to manage assigned accounts, build executive relationships, and drive net-new revenue through a consultative sales approach. You will coordinate with technical teams, monitor customer health, and lead renewal and expansion efforts across the Infosec product line.

The role requires strong communication, multi-project management, and high motivation in a fast-paced environment.