Strategic Client Success Manager — Growth & Renewal

Cengage Group; Minneapolis (MN); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group is hiring for an Account Manager role in the United States. You will handle assigned accounts, build relationships with customers including executives, and craft strategies to achieve customer objectives via a consultative approach.

You will coordinate with technical support for complex questions and monitor usage, adoption, and health metrics. Responsible for renewals, cross-sell, and growth, with pipeline management in Salesforce.com and Gainsight.

Qualifications

• Ability to build rapport through phone calls, email, and video conferencing.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.
• Excellent listening and negotiation skills; critical thinking and problem-solving skills.
• Confident self-starter, highly motivated, and able to excel in a high-performance setting.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance benefits over the subscription.
• Undertake scheduled business appraisals with customers to verify delight, address obstacles, and boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales.
• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo by demonstrating our ethos.
• Perform other duties as needed to achieve Infosec goals.

Skills

Rapport building

Communication

Project management

Negotiation

Self-motivation

Relationship building

Prioritization

Tools

Salesforce

Gainsight

Job description

Cengage Group is hiring for an Account Manager role in the United States. You will handle assigned accounts, build relationships with customers including executives, and craft strategies to achieve customer objectives via a consultative approach.

You will coordinate with technical support for complex questions and monitor usage, adoption, and health metrics. Responsible for renewals, cross-sell, and growth, with pipeline management in Salesforce.com and Gainsight.