Strategic Client Success Leader - Growth & Renewals

Cengage Group; Indianapolis (IN); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group is seeking a dynamic Sales professional in the United States to manage assigned accounts, drive renewals, and achieve growth through cross-sell and upgrades. You will build relationships from initial contact to executive sponsorship, coordinating with technical support to resolve complex questions and ensure customer success.

This full-time role emphasizes consultative selling, pipeline management, and staying current on product and industry knowledge while representing Infosec’s

Qualifications

• Ability to build rapport through phone calls, email, and video conferencing.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance benefits over the subscription.
• Undertake scheduled business appraisals with customers to verify delight and boost product uptake.
• Maintain outstanding administration of accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth through cross-sell/add-on/upgrade sales.
• Manage pipeline to deliver results against forecasts and track activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo by demonstrating our ethos.
• Perform other duties to achieve Infosec goals.

Skills

Build rapport

Communication

Multi-tasking

Negotiation

Self-starter

Relationship builder

Task prioritization

Phone/email/video communication

Tools

Salesforce

Gainsight

Job description

Cengage Group is seeking a dynamic Sales professional in the United States to manage assigned accounts, drive renewals, and achieve growth through cross-sell and upgrades. You will build relationships from initial contact to executive sponsorship, coordinating with technical support to resolve complex questions and ensure customer success.

This full-time role emphasizes consultative selling, pipeline management, and staying current on product and industry knowledge while representing Infosec’s