Client Success Manager - Strategic Growth & Renewals

Cengage Group; Manchester (NH); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage is seeking a results-driven account sales professional to manage assigned accounts, build relationships with executives, and develop a consultative strategy to achieve customer objectives. You will coordinate with technical support, monitor usage and renewals, drive cross-sell and upgrades, and manage the sales pipeline in Salesforce.com and Gainsight to deliver against forecast goals.

A customer-first ethos and the ability to perform in a fast-paced environment are essential.

Qualifications

• Ability to build rapport via phone, email, and video.
• Strong communication, presentation, and influencing skills.
• Proven multi-project management with detail orientation.
• Excellent listening and negotiation skills.
• Self-starter, highly motivated, and high performance.
• Relationship builder with integrity and reliability.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle assigned accounts to perform at or above quota.
• Build relationships with new customers including exec collaborators.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for complex questions.
• Monitor customer usage, adoption, and health metrics.
• Collaborate with clients to ensure integration of Infosec’s products and added benefits.
• Undertake scheduled business appraisals to boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for renewals and growth through cross-sell, add-on, and upgrades.
• Manage pipeline to meet forecasts and track sales activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo.
• Perform other duties to achieve Infosec goals.

Skills

Relationship building

Communication skills

Project management

Negotiation

Self-motivation

Attention to detail

Prioritization

Tools

Salesforce

Gainsight

Job description

Cengage is seeking a results-driven account sales professional to manage assigned accounts, build relationships with executives, and develop a consultative strategy to achieve customer objectives. You will coordinate with technical support, monitor usage and renewals, drive cross-sell and upgrades, and manage the sales pipeline in Salesforce.com and Gainsight to deliver against forecast goals.

A customer-first ethos and the ability to perform in a fast-paced environment are essential.