Strategic Client Success Manager

Cengage Group; Charleston (WV); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group in the United States is seeking a results-driven Account Manager to manage assigned accounts and drive revenue through renewals and cross-sell of Infosec products. You will build executive-level relationships, develop strategic plans, and coordinate with technical teams to resolve complex questions.

The role emphasizes consultative selling, account administration, and proactive customer health monitoring to maximize product adoption and long-term value.

Qualifications

• Experience building relationships with management and executives.
• Proven track record achieving quota and driving renewals.
• Strong communication and presentation skills.

Responsibilities

• Handle assigned accounts to perform at or above quota.
• Develop strategy to achieve customer objectives with a consultative approach.
• Coordinate with technical support for complex questions.
• Monitor usage, adoption, and customer health metrics.
• Collaborate with clients to ensure successful integration of Infosec products.
• Undertake business appraisals to boost product uptake.
• Maintain administration of accounts and stay current on product knowledge.
• Responsible for renewals and growth through cross-sell and upsell.
• Manage pipeline to meet monthly, quarterly, and yearly forecasts in Salesforce.com and Gainsight.
• Demonstrate Cengage Credo in daily work.
• Perform other duties to achieve Infosec goals.

Skills

Rapport building

Communication

Multi-project management

Negotiation

Self-motivation

Relationship building

Prioritization

Tools

Salesforce

Gainsight

Job description

Cengage Group in the United States is seeking a results-driven Account Manager to manage assigned accounts and drive revenue through renewals and cross-sell of Infosec products. You will build executive-level relationships, develop strategic plans, and coordinate with technical teams to resolve complex questions.

The role emphasizes consultative selling, account administration, and proactive customer health monitoring to maximize product adoption and long-term value.