Strategic Client Success Manager - Pharmacy Benefits

Archimedes; Frankfort (KY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Paid holidays

401K match

Adoption assistance

Flexible spending account

Education & membership support

Referral bonus

Job summary

Archimedes is seeking a Sr. Account Manager to manage a key channel relationship, blending direct client interaction with internal project oversight. You will develop strong client relationships, gather requirements, and ensure timely delivery of client projects in the pharmacy benefits space.

You will support call center escalations, QA activities, and collaborate with product teams while upholding compliance and a customer-first mindset.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 2 years of relevant experience in pharmacy benefits industry.
• Proven experience successfully managing client relationships.
• Knowledge of specialty medication benefits preferred.
• Expert proficiency with Microsoft Office Suite.

Responsibilities

• Develop positive client relationships.
• Develop effective solutions to customer problems.
• Support call center in resolving member escalations and communication back to the client.
• Work with clients to identify, gather information about scope and timelines for client projects.
• Own operational support for client needs including member letters.
• Participate in requirement gathering and QA for product development activities related to client needs.
• Participate in, adhere to, and support compliance, people and culture, and learning programs.
• Perform other duties as assigned

Skills

Client relationship management

Project coordination

Pharmacy benefits knowledge

Microsoft Office Suite

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

CRM software

Microsoft Office

Job description

Archimedes is seeking a Sr. Account Manager to manage a key channel relationship, blending direct client interaction with internal project oversight. You will develop strong client relationships, gather requirements, and ensure timely delivery of client projects in the pharmacy benefits space.

You will support call center escalations, QA activities, and collaborate with product teams while upholding compliance and a customer-first mindset.