Strategic FinTech Client Success Manager

NEPSE Trading; Northern (KY); Hybrid; USD 56,000 - 96,000; Full time

Job summary

FIS invites a Client Success Manager to drive client satisfaction, adoption, and measurable ROI in a fintech setting. You will partner with clients and cross-functional teams to define success plans, monitor health, and expand value through product adoption.

The role emphasizes strategic advisory work with senior stakeholders, using Tableau for insights, and proactive risk mitigation to reduce churn while enabling expansion opportunities.

Qualifications

• 2–5 years of experience in Client Success or similar roles.
• Bachelor’s degree; relevant fintech services experience preferred.
• Ability to articulate business value to various stakeholders.
• Knowledge of financial technology products, trends and opportunities.
• Strong analytical skills with data-driven mindset.

Responsibilities

• Act as a subject matter expert, leading strategic conversations with senior stakeholders.
• Collaborate with product, sales, and support to drive adoption and impact.
• Build relationships, engage across the lifecycle, and enable value realization.
• Develop joint success plans with milestones and KPIs for outcomes.
• Analyze client health and usage data to mitigate risk and reduce churn.
• Identify expansion opportunities and relay insights to sellers.
• Liaise between product management and clients; coordinate with sales and services.
• Support renewal processes and articulate renewal value to clients.

Skills

Client Success

Tableau

Data analysis

Communication

Leadership

Cross-functional collaboration

Education

Bachelor's degree

Tools

Tableau

Job description

FIS invites a Client Success Manager to drive client satisfaction, adoption, and measurable ROI in a fintech setting. You will partner with clients and cross-functional teams to define success plans, monitor health, and expand value through product adoption.

The role emphasizes strategic advisory work with senior stakeholders, using Tableau for insights, and proactive risk mitigation to reduce churn while enabling expansion opportunities.