Client Success Director: Strategic Accounts Lead

Milwaukee Succeeds; Brown Deer (WI); Sur place; USD 120 000 - 190 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Learning and development opportunities

Collaborative work environment

Opportunities to give back

Résumé du poste

FIS is seeking a Director of Client Success/Primary Client Success Manager to lead the post-sales experience for our most strategic accounts. You will advocate for clients internally and coordinate with Sales, Product, and Professional Services to maximize value and adoption.

In this role, you will build joint success plans, monitor KPIs, and drive renewal conversations while identifying expansion opportunities and guiding product roadmaps through client feedback.

Qualifications

• 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor's degree; relevant previous experience in financial technology services.
• Ability to articulate business value (written/verbal) to various stakeholders within clients' organizations.
• Knowledge of financial technology industry and products, including market trends, challenges, and opportunities.
• Strong analytical skills, including experience with Tableau or similar software, and turning data into insights.
• Strong communication/presentation skills and confidence in all levels of customer engagement/situations.
• Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles.

Responsabilités

• Act as the primary client-facing operational excellence lead for high-value accounts.
• Coordinate across internal teams to ensure seamless client engagements.
• Build relationships with clients and enable value realization throughout the lifecycle.
• Develop joint success plans with milestones and KPIs to achieve product adoption.
• Analyze client health and product usage data to mitigate risk and reduce churn.
• Provide strategic advisement and reveal expansion opportunities to sellers.

Connaissances

Client success

Analytical skills

Communication

Leadership

Business value articulation

Industry knowledge (fintech)

Cross-functional collaboration

Formation

Bachelor's degree

Outils

Tableau

Description du poste

FIS is seeking a Director of Client Success/Primary Client Success Manager to lead the post-sales experience for our most strategic accounts. You will advocate for clients internally and coordinate with Sales, Product, and Professional Services to maximize value and adoption.

In this role, you will build joint success plans, monitor KPIs, and drive renewal conversations while identifying expansion opportunities and guiding product roadmaps through client feedback.