Strategic Client Success Director for Key Accounts

FIS Management Services LLC; New York (NY); Hybrid; USD 151,000 - 257,000; Full time

Benefits offered by this job

Opportunities to impact fintech

Internal career growth

Personal and professional learning

Inclusive, diverse environment

Community giving resources

Job summary

FIS, headquartered in New York, seeks a Director of Client Success/Primary Client Success Manager to lead our most strategic accounts as the primary client-facing operational excellence leader. You will partner with clients and bridge internal teams and external stakeholders to advocate for the client and present a unified FIS externally.

You will drive client satisfaction, solution adoption and value realization, build joint success plans with milestones and KPIs, monitor health data, and

Qualifications

• 7–10 years of experience in Client Success or related roles.
• Bachelor’s degree; experience in financial technology services.
• Ability to clearly articulate business value to stakeholders.
• Knowledge of financial technology industry trends and opportunities.

Responsibilities

• Serve as primary client-facing operational excellence lead for strategic accounts.
• Advocate for clients and align internal teams with client goals.
• Drive client satisfaction, solution adoption, and value realization.
• Identify expansion opportunities and influence product roadmaps.
• Analyze client health and product usage data to mitigate churn.

Skills

Client Success experience

Analytical skills

Tableau

Communication skills

Leadership

Cross-functional collaboration

Fintech knowledge

Articulate business value

Education

Bachelor's degree

Tools

Tableau

Job description

FIS, headquartered in New York, seeks a Director of Client Success/Primary Client Success Manager to lead our most strategic accounts as the primary client-facing operational excellence leader. You will partner with clients and bridge internal teams and external stakeholders to advocate for the client and present a unified FIS externally.

You will drive client satisfaction, solution adoption and value realization, build joint success plans with milestones and KPIs, monitor health data, and