Strategic Client Success Manager – Healthcare Partnerships

Marathon Health; Lansing (MI); On-site; USD 80,000 - 110,000; Full time

Job summary

Marathon Health is a leading primary care provider partnering with employers and plan sponsors to improve health outcomes across the United States. The Client Success Manager will cultivate and sustain strong partnerships with clients and brokers, driving proactive engagement and value delivery.

The role focuses on strategic planning, data-driven insights, and collaboration with internal teams to renew and expand services, aiming to optimize clinical outcomes and cost savings for clients.

Qualifications

• Bachelor's degree in business or healthcare administration.
• 5+ years of healthcare operations or client management experience.
• Proven success managing complex client needs.
• Experience influencing stakeholders at all levels.

Responsibilities

• Develop and maintain strong client and broker/consultant partnerships.
• Plan strategically with assigned customers to drive clinical and savings outcomes.
• Identify revenue growth opportunities with existing clients.
• Coordinate with marketing to create client engagement plans and incentives.
• Deliver client reporting and manage performance data.

Skills

Client management

Healthcare analytics

Stakeholder influence

Presentation skills

Project management

Education

Bachelor's degree in business or healthcare administration

Tools

Salesforce

Tableau

Microsoft Office

Job description

Marathon Health is a leading primary care provider partnering with employers and plan sponsors to improve health outcomes across the United States. The Client Success Manager will cultivate and sustain strong partnerships with clients and brokers, driving proactive engagement and value delivery.

The role focuses on strategic planning, data-driven insights, and collaboration with internal teams to renew and expand services, aiming to optimize clinical outcomes and cost savings for clients.