Strategic Client Success Manager — Growth & Retention

I.V. Labs, Inc.; Christiansburg (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Generous PTO & 11 holidays

Healthcare: premiums plus HSA

Life and disability covered

401(k) with match

Voluntary add-ons available

Employee Assistance Program

Job summary

I.V. Labs, Inc. in Christiansburg, VA is seeking a Client Operations Account Manager to own relationships with key accounts and drive long-term retention and growth.

You will partner across teams to deliver solutions and ensure a superior client experience throughout the lifecycle. The role requires strong communication, relationship-building, and problem-solving skills, with a focus on cross-functional collaboration and proactive account management.

Qualifications

• Proactively manage customer relationships with focus on trust, retention and growth.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, managing all communications.
• Communicate with clients via phone, email, and Teams meetings to understand needs.
• Review and process client quotes and orders with accuracy.
• Develop trusted relationships with key stakeholders to maximize retention and growth.
• Execute account engagement plans and quarterly business reviews with designated accounts.
• Identify expansion opportunities through cross-selling and upselling with Sales collaboration.
• Monitor customer health and purchasing trends to reduce churn risk.
• Collaborate with Sales, Product, and Logistics to fulfill requests and ensure seamless service.

Skills

Relationship management

Communication

Problem solving

Attention to detail

Team collaboration

Education

Associate or bachelor’s degree in business, sales, marketing, customer service or related field

Tools

HubSpot

Salesforce

ERP

Excel

Power BI

Outlook

Job description

I.V. Labs, Inc. in Christiansburg, VA is seeking a Client Operations Account Manager to own relationships with key accounts and drive long-term retention and growth.

You will partner across teams to deliver solutions and ensure a superior client experience throughout the lifecycle. The role requires strong communication, relationship-building, and problem-solving skills, with a focus on cross-functional collaboration and proactive account management.