Strategic Digital Account Manager – Growth & Retention

Viant Technology; New York (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Fully paid health insurance

Paid parental leave

Unlimited PTO

Job summary

Viant Technology is seeking a Senior Account Manager to own client relationships, support pre-sales activities, manage campaigns, and drive retention and growth across a territory. The role emphasizes collaboration with cross-functional teams to leverage Viant’s data and platform services for client success.

The ideal candidate has 3-5 years in digital media/ad tech account management, strong communication skills, and a proactive, growth-focused mindset.

Qualifications

• 3-5 years digital media/programmatic/ad tech account management or client service experience
• 1+ year of hands-on-keycampaign management experience
• Strong understanding of digital media, ad tech, data targeting and optimization strategies
• Ability to thrive in a fast-paced environment and quickly learn product offerings
• Polished communication, problem-solving, and cross-functional collaboration skills
• Consultative, strategic thinker with a focus on growth and customer success

Responsibilities

• Support RFI/RFP process to land new accounts across all service models in assigned territory
• Craft responses to RFPs and RFIs including feasibility scoping and campaign design
• Manage and grow a roster of assigned accounts to maximize satisfaction, retention, and growth
• Coordinate onboarding, campaign updates, upsell opportunities, and issue resolution with internal teams
• Manage end-to-end campaign launches including strategy, asset collection, optimization and reporting
• Utilize Salesforce to keep campaign data accurate
• Develop tailored campaign recommendations using data and market insights
• Be primary point of contact for day-to-day account needs and growth goals

Skills

Digital media

Account management

Client service

Communication

Problem solving

Tools

Salesforce.com

Job description

Viant Technology is seeking a Senior Account Manager to own client relationships, support pre-sales activities, manage campaigns, and drive retention and growth across a territory. The role emphasizes collaboration with cross-functional teams to leverage Viant’s data and platform services for client success.

The ideal candidate has 3-5 years in digital media/ad tech account management, strong communication skills, and a proactive, growth-focused mindset.