Strategic Account Success Manager: Growth & Retention

Merrivant Recruitment Group

Florida

On-site

USD 70,000 - 95,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off and Paid Holidays

Job summary

Merrivant Recruitment Group in Palm Beach Gardens, FL, is seeking an Account Manager to serve as the primary relationship owner for a defined client base within Client Success. You will ensure exceptional service, proactive communication, and consultative support while driving engagement, retention, and growth.

The role requires 3+ years in B2B account management, Salesforce proficiency, and the ability to lead trainings and cross-functional coordination.

Qualifications

Bachelor’s degree or equivalent practical experience in business fields.
3+ years of B2B account management or client success with high-volume accounts.
Proficiency with Salesforce or equivalent CRM for account tracking and reporting.
Experience delivering client training and go-live sessions.

Responsibilities

Client Relationship Management: Manage a defined book of business (250–300 accounts) and serve as the escalation point.
Proactive Outreach & Growth: Address engagement dips, drive retention, and execute upsell motions.
Training & Enablement: Lead client trainings and go-live calls for new accounts or changes.
Operational Coordination: Collaborate with QA, Logistics, and Salesforce teams for seamless experiences.
Mentorship & Leadership: Support and mentor Associate Account Managers and Service Delivery Coordinators.