Strategic Customer Success Lead — Growth & Renewals

Bloomberg Industry Group; Arlington (VA); On-site; USD 95,000 - 125,000; Full time

Job summary

Bloomberg Industry Group in Arlington, VA seeks an Account Manager to manage engagement efforts and support select customer accounts, driving satisfaction and utilization of products to maximize retention. You will train clients, serve as liaison between accounts and sales, and identify upsell opportunities.

Responsibilities include onboarding, setting up alerts and dashboards, collaborating with Relationship Partners to define strategies, and contributing to special projects.

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, sales or related field.
• 4-7 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
• Prior Account Management experience is preferred.
• Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.

Responsibilities

• Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
• Establishes long-term relationships with customers and identifies up-sell opportunities.
• Proactively monitors account health and crafts engagement strategies.
• Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
• Helps clients set up alerts, dashboards, and more.
• Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
• Participates in special projects and performs other duties as assigned.

Skills

Account management

Sales

Prioritization

Analytical skills

Interpersonal communication

Travel readiness

Education

Bachelor's degree in business, marketing, or related field

Job description

Bloomberg Industry Group in Arlington, VA seeks an Account Manager to manage engagement efforts and support select customer accounts, driving satisfaction and utilization of products to maximize retention. You will train clients, serve as liaison between accounts and sales, and identify upsell opportunities.

Responsibilities include onboarding, setting up alerts and dashboards, collaborating with Relationship Partners to define strategies, and contributing to special projects.