Strategic Client Success & Growth Manager

IV Labs Inc; Christiansburg (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Generous PTO and holidays

Medical & Dental with employer premium

401(k) with match

Life and Short-Term Disability

Voluntary add-on policies: vision, etc

Employee Assistance Program

Job summary

Inorganic Ventures is seeking a Client Operations Account Manager in Christiansburg, VA to own key client relationships and ensure an exceptional experience. You will drive retention, satisfaction, and growth across a portfolio of accounts, coordinating with Sales and internal teams to deliver tailored solutions.

Responsibilities include managing communications, processing quotes, and conducting quarterly business reviews to uncover future needs and opportunities.

Qualifications

• Proven ability to proactively manage customer relationships with a focus on trust, retention, satisfaction, and account growth.
• Strong verbal and written communication skills.
• Excellent listening, negotiation and presentation abilities.
• Demonstrated experience delivering client-focused solutions and resolving customer issues.
• Ability to manage multiple priorities and accounts with strong attention to detail.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, managing all communications and touchpoints.
• Communicate with clients via phone, email, and Teams meetings to understand and address their needs.
• Review and process client quotes and orders with accuracy.
• Develop relationships with key stakeholders to maximize retention, loyalty, and growth.
• Develop and execute account engagement plans, including quarterly business reviews.
• Identify expansion opportunities through cross-selling and upselling in collaboration with Sales.

Skills

Customer relationships

Communication skills

Problem solving

CRM systems

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

HubSpot CRM

ERP

Salesforce

Power BI

Microsoft Office

Job description

Inorganic Ventures is seeking a Client Operations Account Manager in Christiansburg, VA to own key client relationships and ensure an exceptional experience. You will drive retention, satisfaction, and growth across a portfolio of accounts, coordinating with Sales and internal teams to deliver tailored solutions.

Responsibilities include managing communications, processing quotes, and conducting quarterly business reviews to uncover future needs and opportunities.