Strategic Client Success Manager - Growth & Renewals

Cengage Group; Louisville (KY); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage is seeking a results-driven Account Executive to manage assigned accounts in a consultative sales approach. You will build executive-level relationships, develop strategic plans, and coordinate with technical teams to resolve complex questions.

You will monitor usage, adoption, and health metrics, drive renewals, and pursue incremental growth through cross-sell and add-ons while maintaining accurate administration and up-to-date product knowledge.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to manage multiple projects with attention to detail and prioritization.
• Strong phone, email, and video conferencing communication capabilities.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance benefits over the subscription duration.
• Undertake scheduled business appraisals with customers to verify delight, address obstacles, and boost product uptake.
• Maintain outstanding administration of accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth through cross-sell, add-ons, and upgrades.

Skills

Rapport building

Communication

Multi-project management

Negotiation skills

Self-starter

Relationship building

Prioritization

Job description

Cengage is seeking a results-driven Account Executive to manage assigned accounts in a consultative sales approach. You will build executive-level relationships, develop strategic plans, and coordinate with technical teams to resolve complex questions.

You will monitor usage, adoption, and health metrics, drive renewals, and pursue incremental growth through cross-sell and add-ons while maintaining accurate administration and up-to-date product knowledge.