Strategic Client Success Manager

Cengage Group; Providence (RI); Remote; USD 60,000 - 73,000; Full time

Benefits offered by this job

Total Rewards package

Variable incentive compensation

Job summary

Cengage Group in the United States is seeking a results‑oriented Account Executive to manage assigned accounts, achieve quota, and grow revenue from existing customers. You will build executive relationships, understand objectives, and develop consultative plans to drive adoption and renewal across Infosec products.

You will coordinate with technical support, monitor usage and health metrics, and pursue cross-sell and upgrade opportunities.

Qualifications

• Ability to build rapport through phone calls, email, and video conferencing.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.
• Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.
• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo by demonstrating our ethos.
• Perform other duties as needed to achieve Infosec goals.

Skills

Build rapport

Communication & presentation

Multi-project management

Listening & negotiation

Self-motivation

Relationship building

Prioritization

Tools

Salesforce

Gainsight

Job description

Cengage Group in the United States is seeking a results‑oriented Account Executive to manage assigned accounts, achieve quota, and grow revenue from existing customers. You will build executive relationships, understand objectives, and develop consultative plans to drive adoption and renewal across Infosec products.

You will coordinate with technical support, monitor usage and health metrics, and pursue cross-sell and upgrade opportunities.