Strategic Client Success Manager

Cengage Group; Sioux Falls (SD); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage is seeking a full-time account executive to manage assigned accounts, renewals, and growth within existing customers using a consultative approach. You will build relationships with executives, craft strategies to meet objectives, and coordinate with technical support for complex questions.

Monitor usage, adoption, and health metrics; drive product uptake and long-term value while maintaining excellent account administration.

Qualifications

• Ability to build rapport through phone calls, email, and video conferencing.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects at a time with attention to detail.
• Excellent listening and negotiation skills; critical thinking and problem solving.
• Confident self-starter, highly motivated and able to excel in a high-performance setting.
• Natural relationship builder with integrity, reliability, and maturity.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.
• Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.
• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo by demonstrating our ethos.
• Perform other duties as needed to achieve Infosec goals.

Skills

Relationship building

Phone & email communication

Negotiation

Time management

Presentation skills

Problem solving

Tools

Salesforce.com

Gainsight

Job description

Cengage is seeking a full-time account executive to manage assigned accounts, renewals, and growth within existing customers using a consultative approach. You will build relationships with executives, craft strategies to meet objectives, and coordinate with technical support for complex questions.

Monitor usage, adoption, and health metrics; drive product uptake and long-term value while maintaining excellent account administration.