Strategic Client Success & Growth Manager

Cengage Group; Nashville (TN); Remote; USD 60,000 - 73,000; Full time

Benefits offered by this job

Total Rewards package

Sales incentive program

Competitive base pay

Job summary

Cengage Group in Nashville, TN is seeking a full-time Sales/Account Management professional to drive renewals and growth for Infosec products. You will manage assigned accounts, build executive-facing relationships, and craft consultative plans to meet objectives.

You will monitor usage and health metrics, coordinate with support, and coordinate cross-sell and upsell opportunities while maintaining accurate account records and staying current on product knowledge.

Qualifications

• Proven ability to build rapport through phone, email, and video conferencing.
• Ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects with attention to detail and prioritization.
• Excellent listening and negotiation skills; strong problem-solving ability.
• Self-motivated, high-performance mindset with integrity and reliability.
• Relationship builder with maturity and dependability.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop strategy and plan for achieving customer objectives using a consultative approach.
• Coordinate with technical support for complex questions.
• Monitor customer usage, adoption, and health metrics.
• Collaborate with clients to ensure successful integration of Infosec products and added benefits over the subscription duration.
• Undertake scheduled business appraisals to verify delight, address obstacles, and boost product uptake.
• Maintain outstanding administration of accounts.
• Stay current on company and industry product knowledge.
• Responsible for renewals and incremental growth through cross-sell and upgrades.
• Manage pipeline to meet monthly, quarterly, and yearly forecast objectives; track sales activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo and perform other duties as needed to achieve Infosec goals.

Skills

Rapport building

Communication

Project management

Negotiation

Self-starter

Relationship builder

Prioritization

Tools

Salesforce.com

Gainsight

Job description

Cengage Group in Nashville, TN is seeking a full-time Sales/Account Management professional to drive renewals and growth for Infosec products. You will manage assigned accounts, build executive-facing relationships, and craft consultative plans to meet objectives.

You will monitor usage and health metrics, coordinate with support, and coordinate cross-sell and upsell opportunities while maintaining accurate account records and staying current on product knowledge.