Client Success & Onboarding Manager

Tyler Technologies, Inc.; Logan (UT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Recognition as a great workplace

Job summary

A leading tech firm based in Logan, Utah, is seeking a Client Success Account Manager. This role involves facilitating onboarding experiences for Channel Partners and Merchant Acquiring Clients. The ideal candidate should have strong interpersonal and organizational skills, with a BS/BA degree and experience in managing client accounts. Key responsibilities include developing training documentation and collaborating with sales to enhance client satisfaction. The company promotes a supportive work environment with competitive benefits and a focus on career growth.

Qualifications

• 1-2 years experience managing client accounts or software implementations preferred.
• Strong knowledge of the software life cycle is strongly preferred.
• Commitment to follow through until processes are completed.

Responsibilities

• Build a strong onboarding experience for Channel Partners.
• Collaborate with partners to improve software based on customer needs.
• Develop video content for product training to be housed in the LMS.

Skills

Interpersonal skills

Organizational skills

Problem-solving skills

Analytical ability

Communication skills

Education

BS/BA degree in a related field or equivalent experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Salesforce

Microsoft Dynamics

Job description

A leading tech firm based in Logan, Utah, is seeking a Client Success Account Manager. This role involves facilitating onboarding experiences for Channel Partners and Merchant Acquiring Clients. The ideal candidate should have strong interpersonal and organizational skills, with a BS/BA degree and experience in managing client accounts. Key responsibilities include developing training documentation and collaborating with sales to enhance client satisfaction. The company promotes a supportive work environment with competitive benefits and a focus on career growth.