Strategic Client Success Manager - Enterprise SaaS
Cordial Experience Inc.
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Job summary
Cordial Experience Inc. is seeking a seasoned Client Success Manager to own the success of a portfolio of Commercial clients. You will partner with sales, product, and engineering teams to align Cordial features with client objectives and drive renewals and expansions.
You will manage success plans, executive engagements, and a proactive client experience, while traveling up to 10% for on-site meetings as needed. A SaaS background and CRM experience are highly valued.
Qualifications
- Bachelor's degree and 4+ years in a client management role (commercial and enterprise) at a SaaS company.
- Balanced mix of technical aptitude and commercial instincts.
- Strong relationship-building with all levels of a client's organization.
Responsibilities
- Own the client success plan and executive engagement for a portfolio of Cordial's Commercial clients.
- Coordinate with Technical Account Managers, Solutions Engineers, and Deliverability teams to meet goals.
- Lead renewals, forecasting, negotiations, and expansion opportunities with clients.
Skills
Education
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Job description
Cordial Experience Inc. is seeking a seasoned Client Success Manager to own the success of a portfolio of Commercial clients. You will partner with sales, product, and engineering teams to align Cordial features with client objectives and drive renewals and expansions.
You will manage success plans, executive engagements, and a proactive client experience, while traveling up to 10% for on-site meetings as needed. A SaaS background and CRM experience are highly valued.
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