Enterprise Client Success Leader

OfficeSpace Software Inc.

Oregon

Hybrid

USD 120,000 - 160,000

Full time

6 days ago

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Benefits offered by this job

Competitive benefits

Global opportunities

Job summary

OfficeSpace Software Inc. in Oregon seeks an Enterprise Client Success Manager who owns the success of our most strategic customers, building executive partnerships and driving measurable business outcomes.

You will guide onboarding, adoption, renewals, and expansion, using AI to surface insights, monitor health, and align success plans with client goals. Collaborate with Sales, Product, and Support to reinforce value and scale playbooks across global enterprise accounts.

Qualifications

6+ years of Client Success, Strategic Account Management, or Enterprise Account Management in a SaaS environment.
Demonstrated success managing complex enterprise customers with executive stakeholders.

Responsibilities

Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex structures.
Build executive partnerships and act as a strategic advisor through the customer lifecycle.
Lead onboarding, adoption, and value realization strategies to accelerate outcomes.
Develop and execute strategic Success Plans aligned to objectives and milestones.
Use AI-powered tools to monitor health, predict risk, and identify expansion opportunities.
Lead Quarterly Business Reviews connecting product adoption to measurable ROI.
Collaborate with Sales to drive renewals, expansion, and long-term growth.
Advocate for customers by partnering with Product, Engineering, and Support to resolve issues.