Strategic Client Success Manager, Americas (SaaS)

Trusted Family

Austin (TX)

Hybrid

USD 65,000 - 110,000

Full time

42 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Trusted Family is seeking a Client Success Manager to support Americas, building strong relationships with high-level families and Fortune 500 clients. You will own a portfolio, guide onboarding, and provide tailored solutions in a fast-changing tech environment.

You will also serve as a product advocate, voicing customer needs to influence platform roadmap, and help cultivate a thriving client community through events while embracing hybrid work and occasional international travel.

Qualifications

Master's degree in a relevant field.
Knowledge of the family business and/or family office market is advantageous.
Proven experience in a client-facing role within B2B, Tech/SaaS startup, or wealth management/family office environment.

Responsibilities

Build and nurture strong, long-term relationships with clients in Americas (occasional travel required).
Own and manage a portfolio of clients, providing tailored support and solutions.
Act as a trusted advisor during onboarding and ongoing engagements, sharing best practices and content.
Foster and grow our Client Community through in-person and online events.
Engage with top-level families from Fortune 500 companies.
Become a product expert and help shape the vision of our new platform generation.
Serve as the voice of the customer internally to prioritize product developments.