Strategic Client Success Partner

Cordial Health; United States; Remote; USD 80,000 - 115,000; Full time

Benefits offered by this job

Wellness stipend

Cell phone stipend

Childcare assistance

Education reimbursement

Job summary

Cordial is seeking a Client Success Manager to partner with Commercial clients, owning the post-sale relationship and driving adoption, renewals, and expansion. You will lead success plans, engage executives, and align Cordial’s platform with client needs, working closely with Product, Engineering and Sales.

Occasional travel (~10%) is expected. You bring 4+ years in client management at a SaaS company, strong CRM experience, and a proven ability to balance technical and commercial priorities in

Qualifications

• Bachelor’s degree with 4+ years in a client management role at a SaaS company, preferably with CRM experience.
• Balanced mix of technical aptitude and commercial instincts.
• Strong relationship builder who can work with all levels of a client’s organization.
• Self-starter who is independent, organized and detail-oriented.
• Excellent written and oral communication for technical and non-technical audiences.
• Ability to work cross-functionally with Product, Engineering and Sales.
• Proven project management skills and ability to manage multiple clients and projects.
• Thrives in a dynamic startup environment and embodies Cordial’s values.

Responsibilities

• Own and manage a portfolio of Cordial Commercial clients as the client success partner.
• Develop and execute comprehensive client success plans; lead executive engagement and manage the commercial relationship.
• Coordinate with Technical Account Managers, Solutions Engineers and Deliverability teams to meet plan goals.
• Demonstrate deep understanding of Cordial’s platform and articulate its value to clients.
• Solve problems related to client campaigns and technical solutions.
• Drive timely renewals and growth through expansions and partnerships.
• Collaborate with Sales, Marketing and Product to align on client needs and use cases.
• Travel to client sites ~10% annually as needed.

Skills

Client management

Relationship building

Project management

Cross-functional collaboration

Communication

Negotiation

Startup mindset

Education

Bachelor's degree

Tools

Monday.com

Harvest

JIRA

Client Success platform

Job description

Cordial is seeking a Client Success Manager to partner with Commercial clients, owning the post-sale relationship and driving adoption, renewals, and expansion. You will lead success plans, engage executives, and align Cordial’s platform with client needs, working closely with Product, Engineering and Sales.

Occasional travel (~10%) is expected. You bring 4+ years in client management at a SaaS company, strong CRM experience, and a proven ability to balance technical and commercial priorities in