Strategic Customer Success Manager: Drive Retention & Growth

T-Mobile; New York (NY); Hybrid; USD 57.000 - 113.000; Vollzeit

Benefits dieser Stelle

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Health insurance

Discounts on services

Zusammenfassung

The Customer Success Manager at T-Mobile is a pivotal role focused on nurturing and enhancing customer relationships, aligning solutions to meet specific needs and drive loyalty. This position emphasizes understanding customer requirements, addressing issues proactively, and guiding internal teams to improve service delivery in a high-growth telecom environment.

With a strong emphasis on data-driven insights and strategic planning, the role contributes to overall business growth and demonstrates

Qualifikationen

• Bachelor’s Degree plus 3 years of related work experience or advanced degree with 1 year of related experience.
• Acceptable areas of study include Business Management, Business Administration or Customer Relationship Management or related field.
• 4-7 years experience in customer relationship management or account management in telecommunications or technology-focused industry.
• 2-4 years proven track record of improving customer satisfaction and retention through personalized service.
• 2-4 years experience collaborating with cross-functional teams to develop customer-centric solutions.

Aufgaben

• Lead customer journey touchpoints, including onboarding, business reviews, retention and upsells.
• Analyze customer usage patterns to provide strategic insights and recommendations for service improvement.
• Collaborate with internal teams to tailor solutions that meet specific customer requirements.
• Address customer issues proactively to ensure high levels of satisfaction and retention.
• Monitor customer feedback and coordinate with relevant departments to enhance service delivery.
• Engage in regular communication with customers to understand and assess their needs.
• Develop and implement customer retention strategies to foster loyalty and long-term engagement.

Kenntnisse

Business Management

Communication

Customer Communications

Customer Problem Solving

CRM

Customer Success Management

Data Analysis

Project Management

Strategic Thinking

Ausbildung

Bachelor's Degree + 3 years related experience

Advanced degree + 1 year related experience

Education/experience equivalent

Jobbeschreibung

The Customer Success Manager at T-Mobile is a pivotal role focused on nurturing and enhancing customer relationships, aligning solutions to meet specific needs and drive loyalty. This position emphasizes understanding customer requirements, addressing issues proactively, and guiding internal teams to improve service delivery in a high-growth telecom environment.

With a strong emphasis on data-driven insights and strategic planning, the role contributes to overall business growth and demonstrates