Strategic Client Success Manager

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Job summary

Gallagher Bassett seeks a client-service leader to manage a diverse book of 25+ clients across multiple industries. You will be the trusted advisor and primary contact, delivering exceptional service and strengthening relationships.

You will use analytics and project management to identify trends, lead client meetings, and support renewals while collaborating with internal teams to craft effective solutions that meet evolving client needs.

Qualifications

• Bachelor's degree and 3 years related experience required.
• Insurance license required.
• Proficient in Excel and PowerPoint; strong client communication.
• Willingness to travel ~30%–35% for client meetings.

Responsibilities

• Manage a diverse book of 25+ clients across industries.
• Serve as trusted advisor and primary contact for clients.
• Deliver exceptional service and build strong relationships.
• Lead client meetings, support renewals, and collaborate cross-functionally.
• Identify trends via analytics and provide actionable insights.
• Coordinate with internal teams to develop effective solutions.

Skills

Client relationship management

Communication

Travel readiness

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

Gallagher Bassett seeks a client-service leader to manage a diverse book of 25+ clients across multiple industries. You will be the trusted advisor and primary contact, delivering exceptional service and strengthening relationships.

You will use analytics and project management to identify trends, lead client meetings, and support renewals while collaborating with internal teams to craft effective solutions that meet evolving client needs.