Strategic Client Success Lead - 25-Client Portfolio

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach

Job summary

Gallagher Bassett in Rolling Meadows, IL seeks an experienced Client Relationship Manager to oversee a portfolio of up to 25 clients, serving as trusted advisor and primary contact.

You will develop service strategies, lead client meetings, analyze data, implement client initiatives, and proactively identify opportunities to support goals, retention, and program success. Travel may be required and an Insurance license is required.

Qualifications

• Bachelor's degree required and 5+ years related experience.
• Insurance license required.
• Willingness to travel for client needs (e.g., claim reviews).

Responsibilities

• Serve as single point of contact for up to 25 clients; responsive to requests and proactive in identifying issues.
• Develop service plans to capture goals and ensure progress.
• Lead client meetings and present data; collaborate across teams to support client goals.
• Mentor colleagues and contribute to program profitability awareness.

Education

Bachelor's degree

Job description

Gallagher Bassett in Rolling Meadows, IL seeks an experienced Client Relationship Manager to oversee a portfolio of up to 25 clients, serving as trusted advisor and primary contact.

You will develop service strategies, lead client meetings, analyze data, implement client initiatives, and proactively identify opportunities to support goals, retention, and program success. Travel may be required and an Insurance license is required.