Strategic Client Success Manager

Cedar Forge Group; Richmond (VA); On-site; USD 88,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Cedar Forge Group, based in Richmond, VA, seeks a Customer Success Manager for a full-time role focused on managing client relationships and maximizing product value. You will monitor usage, provide support and training, and identify opportunities for enhancements while collaborating with sales and marketing for a seamless client experience.

Applicants should have a bachelor’s degree in a related field and at least 3 years of customer success experience, with strong communication and

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years of experience in customer success or client relations.
• Strong communication and problem-solving skills.

Responsibilities

• Manage client relationships and ensure maximum product value.
• Monitor product usage and provide proactive support and training.
• Identify opportunities for product enhancements and client satisfaction improvements.
• Collaborate with sales and marketing to ensure a seamless client experience.
• Support a collaborative, growth-oriented team environment in Richmond, VA.

Skills

Communication skills

Problem-solving

Education

Bachelor's degree in a related field

Job description

Cedar Forge Group, based in Richmond, VA, seeks a Customer Success Manager for a full-time role focused on managing client relationships and maximizing product value. You will monitor usage, provide support and training, and identify opportunities for enhancements while collaborating with sales and marketing for a seamless client experience.

Applicants should have a bachelor’s degree in a related field and at least 3 years of customer success experience, with strong communication and