Strategic Client Success & Renewal Manager

WorkForge; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

WorkForge is seeking a Client Success Manager to support clients from onboarding through renewal, driving adoption and reducing churn. You will collaborate with sales, product, and marketing to tailor success plans, monitor KPIs, and identify upsell opportunities while maintaining a trusted advisor relationship.

You will lead client engagements, deliver training, and analyze usage data to inform strategy and ensure positive outcomes across a SaaS/PaaS environment. Bachelor’s degree preferred.

Qualifications

• 2–3 years in a client-facing client success role with SaaS/PaaS exposure.
• Experience in direct renewal and upsell activities is preferred.
• Bachelor's degree is preferred.

Responsibilities

• Build and maintain client relationships to drive loyalty and long-term value.
• Lead client through onboarding, integration, and renewal processes with a sales mindset.
• Analyze usage data to identify upsell opportunities and strengthen renewals.
• Collaborate with cross-functional teams (marketing, sales, product) to drive revenue growth.

Skills

Sales mindset

Client relationships

Data analytics

Communication skills

Education

Bachelor's degree preferred

Tools

HubSpot

Excel

Job description

WorkForge is seeking a Client Success Manager to support clients from onboarding through renewal, driving adoption and reducing churn. You will collaborate with sales, product, and marketing to tailor success plans, monitor KPIs, and identify upsell opportunities while maintaining a trusted advisor relationship.

You will lead client engagements, deliver training, and analyze usage data to inform strategy and ensure positive outcomes across a SaaS/PaaS environment. Bachelor’s degree preferred.