Growth-Focused Customer Success Manager

Horizon Grove Partners; Houston (TX); On-site; USD 90,000 - 147,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision care

401(k) match

Tuition reimbursement

Online courses

Job summary

Horizon Grove Partners in Houston, TX is seeking a Customer Success Manager to maximize client value and bridge the gap between clients and technical teams. The role focuses on ensuring high satisfaction, retention, and effective issue resolution through collaborative effort.

You will monitor client usage, provide insights to improve product performance, and lead tailored success strategies. A degree in business-related fields and 3–5 years in customer success are preferred.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Previous experience in customer success or a similar role is preferred.
• Strong communication and problem-solving skills are essential.
• Proficiency in using CRM software and excellent time management abilities.

Responsibilities

• Manage client relationships to ensure high satisfaction and retention rates.
• Monitor client usage and provide insights to improve product performance.
• Coordinate with technical teams to resolve client issues and implement improvements.
• Develop and execute customer success strategies to drive growth and revenue.
• Conduct regular client meetings to understand their needs and provide tailored solutions.
• Track and report on key performance indicators to measure success and identify areas for improvement.

Skills

Communication

Problem solving

Time management

Relationship building

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

CRM software

Job description

Horizon Grove Partners in Houston, TX is seeking a Customer Success Manager to maximize client value and bridge the gap between clients and technical teams. The role focuses on ensuring high satisfaction, retention, and effective issue resolution through collaborative effort.

You will monitor client usage, provide insights to improve product performance, and lead tailored success strategies. A degree in business-related fields and 3–5 years in customer success are preferred.