Strategic Customer Success Manager (Remote Options)

GetJobSmart; Jacksonville (FL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Cascade Grove Corp. in Jacksonville, FL is seeking a full-time Customer Success Manager to streamline client operations and maximize software value.

You will collaborate with clients to understand needs, provide tailored solutions, monitor satisfaction, guide onboarding and training, and work with sales, support and product teams to drive retention and expansion. Qualifications include a bachelor’s degree, proven customer success record, strong communication and leadership skills, and comfort

Qualifications

• Proven customer success track record.
• Strong communication and leadership abilities.
• Strategic mindset for relationship growth and retention.
• Travel may be required to client sites.

Responsibilities

• Manage customer relationships and ensure satisfaction.
• Drive retention and identify upsell opportunities.
• Oversee onboarding, training, and ongoing support.
• Collaborate with Sales, Support and Product teams.
• Lead projects and ensure timely delivery.

Skills

Customer success

Communication skills

Leadership

Strategic thinking

Education

Bachelor's degree in related field

Tools

CRM software

Project management tools

Slack

Microsoft Teams

Job description

Cascade Grove Corp. in Jacksonville, FL is seeking a full-time Customer Success Manager to streamline client operations and maximize software value.

You will collaborate with clients to understand needs, provide tailored solutions, monitor satisfaction, guide onboarding and training, and work with sales, support and product teams to drive retention and expansion. Qualifications include a bachelor’s degree, proven customer success record, strong communication and leadership skills, and comfort