Customer Success Manager

Cedar Forge Group; Richmond (VA); On-site; USD 88,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Cedar Forge Group, based in Richmond, VA, seeks a Customer Success Manager for a full-time role focused on managing client relationships and maximizing product value. You will monitor usage, provide support and training, and identify opportunities for enhancements while collaborating with sales and marketing for a seamless client experience.

Applicants should have a bachelor’s degree in a related field and at least 3 years of customer success experience, with strong communication and

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years of experience in customer success or client relations.
• Strong communication and problem-solving skills.

Responsibilities

• Manage client relationships and ensure maximum product value.
• Monitor product usage and provide proactive support and training.
• Identify opportunities for product enhancements and client satisfaction improvements.
• Collaborate with sales and marketing to ensure a seamless client experience.
• Support a collaborative, growth-oriented team environment in Richmond, VA.

Skills

Communication skills

Problem-solving

Education

Bachelor's degree in a related field

Job description

Cedar Forge Group, a Richmond, VA-based company, seeks a Customer Success Manager for a full-time role. This dynamic position involves managing client relationships and ensuring maximum product value.

As a Customer Success Manager, you'll monitor product usage, provide support and training, and identify opportunities for enhancements and client satisfaction improvements. You'll collaborate with sales and marketing teams to ensure a seamless client experience.

You’ll work in a collaborative environment in Richmond, VA, fostering professional growth and development. The workplace is supportive and encourages teamwork and individual growth.

The annual salary range for this position is between $88,000 and $105,112, inclusive of comprehensive benefits such as health insurance, retirement plans, and opportunities for professional development. Employees can expect to engage in a variety of tasks, utilizing a range of tools and technologies to support their work. The workplace is typically a modern office environment, fostering a collaborative and innovative atmosphere. Applicants should possess a relevant degree or equivalent experience, along with strong communication and problem-solving skills to thrive in this role.

Requirements include a bachelor's degree in a related field, 3+ years of experience in customer success or client relationship management, strong communication skills, and the ability to work independently and as part of a team.

Managing client relationships, monitoring product usage, providing support and training, identifying opportunities for product enhancements, collaborating with sales and marketing teamsBachelor's degree in a related field, 3+ years of experience in customer success or client relationship management, strong communication and interpersonal skills, ability to work independently and as part of a team