Strategic Customer Success Manager | Full-Cycle Sales & CRM

Startupforge; Charlottesville (VA); On-site; USD 106,000 - 149,000; Full time

Benefits offered by this job

Unlimited PTO

Professional growth

Job summary

StartupForge is seeking a Customer Success Manager in Charlottesville to blend strategy with execution, owning the complete sales cycle and driving revenue. The role emphasizes active listening, data-driven recommendations, and direct engagement with stakeholders across Virginia.

The position offers a competitive compensation range and unlimited PTO, with a manager dedicated to your professional growth. The team is interviewing this week in Charlottesville.

Qualifications

• Experience with Genesys Cloud in a temporary setting.
• Strong ability to finish the essential 20% that drives results.
• Comfort presenting to a VA-wide audience without a script.
• Excellent active listening and stakeholder communication.

Responsibilities

• Bridge Active Listening reporting and the story your CMO needs to hear
• Own the full sales cycle from initial outreach to signed contract
• Own the handoff doc that keeps nothing falling between Project Management and CRM
• Qualify hard, so the manager team only chases real money
• Build the CRM Software report leadership checks before the VA review
• Support manager account executives with prospecting and follow-up strategy
• Run point on trade shows and pop-ups throughout VA
• Pitch upsells that feel like favors, not invoices

Skills

Genesys Cloud

Active Listening

Data interpretation

Presentation skills

Job description

StartupForge is seeking a Customer Success Manager in Charlottesville to blend strategy with execution, owning the complete sales cycle and driving revenue. The role emphasizes active listening, data-driven recommendations, and direct engagement with stakeholders across Virginia.

The position offers a competitive compensation range and unlimited PTO, with a manager dedicated to your professional growth. The team is interviewing this week in Charlottesville.