Customer Success Manager

Opal Ridge LLC; Arlington (TX); On-site; USD 106,000 - 120,000; Full time

Job summary

Opal Ridge LLC in Arlington, TX is seeking a Customer Success Manager who will ensure client satisfaction and retention. You will work with clients to understand needs, provide training, monitor product usage, and drive successful outcomes.

The role requires a bachelor's degree in business or related field and 3–5 years in customer success, with strong communication and data-analysis skills to deliver actionable insights.

Qualifications

• Bachelor's degree in business, marketing, or related field.
• 3–5 years of experience in customer success or client management.
• Strong communication and interpersonal skills.
• Ability to analyze data and provide insights.

Responsibilities

• Manage client relationships and provide training and support.
• Measure customer satisfaction and identify improvement opportunities.
• Collaborate with cross-functional teams including sales, marketing, and support.
• Plan, coordinate, and report on customer success initiatives.

Skills

Communication skills

Interpersonal skills

Data analysis

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in business/marketing or related field

Tools

Project management tools

Data analysis tools

Communication software

Job description

Opal Ridge LLC, a leading software company specializing in customer relationship management solutions, is seeking a Customer Success Manager in Arlington, TX. This full-time role focuses on ensuring client satisfaction and retention.

As a Customer Success Manager, you will collaborate with clients to understand their needs, provide training and support, and monitor product usage. You will also measure customer satisfaction and identify opportunities for improvement.

You will join a dedicated team in Arlington, TX, working closely with sales, marketing, and technical support to deliver exceptional customer experiences.

The annual salary range for this position is between $106,000 and $119,523, with benefits not yet disclosed. This role involves managing and executing various tasks, including project planning, coordination, and reporting. The ideal candidate will have a strong background in their field, with proficiency in relevant software and tools such as project management platforms, data analysis tools, and communication software. The workplace is typically an office environment, requiring the ability to work independently and collaboratively with team members. Additional requirements may include a bachelor's degree in a related field, several years of relevant experience, and strong problem-solving skills.

You should have a bachelor's degree in business, marketing, or a related field, along with 3-5 years of experience in customer success, client management, or a similar role. Strong communication and interpersonal skills are essential, as is the ability to analyze data and provide actionable insights.

Manage client relationships, provide training and support, measure customer satisfaction, identify improvement opportunities, collaborate with cross-functional teamsBachelor's degree in business, marketing, or related field, 3-5 years of experience in customer success, client management, or similar role, strong communication and interpersonal skills, ability to analyze data and provide insights