Senior Healthcare Client Success Executive (Remote)

Ems-Management-; North Carolina; Remote; USD 60,000 - 100,000; Full time

Benefits offered by this job

Discretionary bonus plan

Benefits package

Retirement plan

Health coverage

Job summary

EMS|MC is seeking a Client Success Executive II to independently manage a portfolio of healthcare clients, driving satisfaction, retention, and financial performance through revenue cycle expertise and data-driven analysis.

You will serve as a trusted partner to client stakeholders, address needs with independent judgment, and collaborate cross-functionally to deliver measurable outcomes. The role requires 3–6 years in client success and a bachelor’s degree in a related field.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field.
• 3–6 years of experience in client success, account management, or healthcare revenue cycle.
• Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts.

Responsibilities

• Manage a balanced portfolio of assigned client accounts with varying service scopes and engagement requirements.
• Apply EMS billing and account management knowledge to support client performance, issue resolution, and financial outcomes.
• Resolve client escalations independently, involving leadership when necessary based on impact and risk.
• Proactively identify risks, trends, and opportunities within assigned client accounts.
• Act as a resource to peers by sharing knowledge, best practices, and guidance.
• Demonstrate proactive account management by identifying data-driven trends through client reporting and ensuring follow-through on action plans.
• Demonstrate effective leadership within the designated POD groups.
• Independently manage multiple client accounts and stakeholder relationships, using revenue cycle data to identify trends, risks, and improvement opportunities.
• Lead client meetings, presentations, and business reviews with agendas and action plans.
• Communicate compliance and regulatory updates to clients and support implementation.
• Partner with internal teams to coordinate services, projects, and implementation activities.
• Identify opportunities for financial improvement, operational optimization, and value expansion.
• Maintain accurate documentation of client interactions and deliverables.
• Support contract renewals and ongoing client engagement strategies.
• Perform other duties as assigned.

Skills

Client relationship management

Data analysis

Presentation skills

Analytical skills

Communication

EMS billing knowledge

English proficiency

Project coordination

Salesforce

Smartsheet

MS Project

Education

Bachelor’s degree in Business Administration, Healthcare Administration, or related field

Tools

Salesforce

Smartsheet

MS Project

Job description

EMS|MC is seeking a Client Success Executive II to independently manage a portfolio of healthcare clients, driving satisfaction, retention, and financial performance through revenue cycle expertise and data-driven analysis.

You will serve as a trusted partner to client stakeholders, address needs with independent judgment, and collaborate cross-functionally to deliver measurable outcomes. The role requires 3–6 years in client success and a bachelor’s degree in a related field.