Strategic Customer Success Leader - Remote Options

Enboarder; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) matching

Paid time off

Tuition reimbursement

Hybrid/remote work options

Job summary

ModMed is seeking a driven Senior Customer Success Manager to serve as the post-sale consultative partner and trusted advisor for a defined book of business. You will focus on retention, expansion, and advocacy, acting as the primary relationship owner between large strategic clients and internal stakeholders in a fast-paced Healthcare IT environment.

Responsibilities include deep industry and product knowledge, go-live support, ensuring value realization, and proactive risk management.

Qualifications

• Bachelor's degree required; four to five years of relevant experience.
• Excellent communication and teamwork with strong organizational skills.
• Ability to manage executive-level conversations with senior/C-level stakeholders.
• Proactive in identifying risks and advocating for customers.
• Knowledge of customer success platforms such as Gainsight is a plus.

Responsibilities

• Maintain deep knowledge of client industry, product, and role in the market.
• Provide product recommendations and assist with go-live stabilization and training.
• Engage with clients to ensure product value and adoption.
• Track success using metrics like engagement scores and churn.
• Grow upsell opportunities within the Book of Business.
• Lead internal health review meetings with vertical stakeholders.
• Support other CSMs with escalations.

Skills

Relationship management

Communication skills

Cross-functional collaboration

Sales & upsell

Problem solving

Multi-tasking

Customer advocacy

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

Job description

ModMed is seeking a driven Senior Customer Success Manager to serve as the post-sale consultative partner and trusted advisor for a defined book of business. You will focus on retention, expansion, and advocacy, acting as the primary relationship owner between large strategic clients and internal stakeholders in a fast-paced Healthcare IT environment.

Responsibilities include deep industry and product knowledge, go-live support, ensuring value realization, and proactive risk management.