Strategic Client Success Manager - MSP & Healthcare

TotalMed; United States; Remote; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

Short-Term Disability

Retirement Plan with Employer Match

Paid Holidays

Job summary

TotalMed seeks a Client Success Manager to lead client relationships, oversee MSP delivery metrics, and drive service expansion. The role requires supervising a remote team, optimizing processes, and maintaining strong partnerships with clients and vendors.

Candidates should demonstrate healthcare literacy, strong communication and analytical skills, and the ability to travel up to 10% for client meetings. Competitive compensation and comprehensive benefits offered.

Qualifications

• Proven experience managing accounts in staffing, MSP, or healthcare in a similar role (≈3 years).
• Knowledge of healthcare terminology and services.
• Experience building relationships with varying levels of leadership in complex accounts.
• Familiarity with vendor management systems (VMS).
• Travel up to 10% of time as needed.
• Ability to cope with high stress in a fast-paced environment.
• Strong relationship-building and business-partner skills.
• Excellent time management and organizational abilities.
• Proficient with Microsoft Office and Internet.

Responsibilities

• Monitor and manage KPIs for MSP delivery (time to fill, starts, extensions, fill rate).
• Handle a minimum of 300 TOA (with 2 Client Success Associates).
• Cultivate relationships with clients, vendors, and internal teams for superior service.
• Develop knowledge of VMS tech for management and onboarding support.
• Drive efficiencies and expedite placement activities.
• Expand service lines (clinical interviewing, CAP, Locums, etc.).
• Engage in rate management and pricing discussions based on market conditions.
• Maintain supplier communication on contract status, declines, and extensions.
• Forecast requisitions with clients to meet service delivery goals.
• Communicate job requirements clearly with suppliers to improve fills.
• Manage remote-based client relationship team members and supervise performance.
• Create and distribute activity, performance, and customer-satisfaction reports.
• Travel as needed to grow client relationships and initiatives.
• Uphold core values and provide team coverage as required.

Skills

Relationship building

Account management

Communication

Time management

Organizational skills

Analytical skills

Problem-solving

MS Office (Word/Excel/Outlook)

Healthcare knowledge

Travel willingness

Tools

VMS

Microsoft Office

Job description

TotalMed seeks a Client Success Manager to lead client relationships, oversee MSP delivery metrics, and drive service expansion. The role requires supervising a remote team, optimizing processes, and maintaining strong partnerships with clients and vendors.

Candidates should demonstrate healthcare literacy, strong communication and analytical skills, and the ability to travel up to 10% for client meetings. Competitive compensation and comprehensive benefits offered.