Remote Healthcare Client Success Executive II

EMS Management & Consultants, Inc.; Clemmons (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

EMS Management & Consultants, Inc. seeks a Client Success Executive II to independently manage a portfolio of healthcare clients, driving satisfaction, retention, and financial performance through revenue cycle expertise, data-driven analysis, and proactive relationship management.

The role serves as a trusted partner to client stakeholders, exercises independent judgment to address client needs, and collaborates cross-functionally to deliver measurable business outcomes.

Qualifications

• Bachelor’s degree required in Business Administration, Healthcare Administration, or related field.
• 3–6 years of experience in client success, account management, or healthcare revenue cycle roles.
• Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts.
• Strong analytical, presentation, and relationship-management skills with the ability to communicate insights effectively.
• Demonstrated ability to manage competing priorities, deadlines, and client expectations independently.
• Proficiency in English for job-related communication.

Responsibilities

• Manage a balanced portfolio of assigned client accounts with varying service scopes and engagement requirements.
• Apply EMS billing and account management knowledge to support client performance, issue resolution, and financial outcomes.
• Resolve client escalations independently and involve leadership when necessary based on impact and risk.
• Proactively identify risks, trends, and opportunities within assigned client accounts.
• Lead client meetings, presentations, and business reviews with agenda-setting and action planning.
• Communicate regulatory updates to clients and support implementation as needed.

Skills

Analytical skills

Presentation skills

Relationship management

English proficiency

Prioritization

Education

Bachelor’s degree in Business Administration or Healthcare Administration

Tools

Salesforce

Smartsheet

MS Project

Job description

EMS Management & Consultants, Inc. seeks a Client Success Executive II to independently manage a portfolio of healthcare clients, driving satisfaction, retention, and financial performance through revenue cycle expertise, data-driven analysis, and proactive relationship management.

The role serves as a trusted partner to client stakeholders, exercises independent judgment to address client needs, and collaborates cross-functionally to deliver measurable business outcomes.