Strategic Client Success Manager

Executive Talent Solutions; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A consulting agency is seeking a Client Relationship Manager in the United States who will help manage accounts and understand clients' business requirements. Key responsibilities include problem resolution, building client relationships, and ensuring service transitions. The ideal candidate will have project management experience, excellent communication skills, and a bachelor's degree. The position is full-time, mid-senior level, in the Customer Service function within the Computer and Network Security industry.

Qualifications

• Must have project management experience including cost management.
• Able to review and track new opportunities for the organization.
• Basic understanding of Technology required (cloud, storage, infrastructure).
• Excellent active listening skills for effective communication.

Responsibilities

• Responsible for problem and incident management ensuring SLA’s are met.
• Build lasting relationships with clients.
• Ensure service transition for clients as services change.
• Develop client-specific strategies to address needs.

Skills

Project management

Active listening

Multitasking

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

A consulting agency is seeking a Client Relationship Manager in the United States who will help manage accounts and understand clients' business requirements. Key responsibilities include problem resolution, building client relationships, and ensuring service transitions. The ideal candidate will have project management experience, excellent communication skills, and a bachelor's degree. The position is full-time, mid-senior level, in the Customer Service function within the Computer and Network Security industry.