Customer Success Manager

Field Nimbus; Houston (TX); On-site; USD 109,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement with employer match

Tuition reimbursement

Online learning platforms

Wellness programs

Flexible work arrangements

Mentorship and leadership development

Job summary

Field Nimbus, a Houston-based technology company, is seeking a Customer Success Manager to drive client success and maximize product value. This full-time role combines onboarding, training, and proactive support to help customers achieve their goals.

You will collaborate with product and sales teams, track client health, and pursue upsell opportunities while delivering excellent service in a fast-paced, innovative environment.

Qualifications

• Bachelor's degree in a relevant field and 3–5 years of experience.
• Proficiency with industry-standard software and tools is expected.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Onboard new clients and provide ongoing support and training.
• Monitor client satisfaction and address issues to maximize value.
• Identify upsell opportunities and collaborate with internal teams to fulfill client needs.

Skills

Customer success

Project management

Data analysis

Communication

Problem solving

Education

Bachelor's degree in a relevant field

Job description

Field Nimbus, a Houston, TX-based company, seeks a Customer Success Manager for a full-time position. You'll ensure clients achieve their goals and maximize product value.

As a Customer Success Manager, you'll onboard clients, provide support and training, and monitor satisfaction. You'll identify upsell opportunities and collaborate with teams to address concerns.

Join our dynamic team in Houston, TX. Our office fosters innovation, collaboration, and professional growth in a tech-equipped workplace.

The annual compensation for this role ranges from $109,000 to $124,694, inclusive of a comprehensive benefits package that prioritizes the well-being and career advancement of employees. This package typically includes health, dental, and vision insurance, retirement plans with employer matching contributions, and professional development opportunities such as tuition reimbursement and access to online learning platforms. Employees may also enjoy wellness programs, flexible work arrangements, and opportunities for professional development through mentorship and leadership development initiatives. The role requires a bachelor's degree in a relevant field, typically 3-5 years of experience in the industry, and proficiency in industry-standard software and tools. The workplace is dynamic and collaborative, with a focus on innovation and teamwork. Employees are expected to perform a variety of tasks, including project management, data analysis, and client communication, using a range of tools such as project management software, data analytics tools, and communication platforms. The role offers a attractive compensation, a collaborative workplace, and opportunities for professional growth and advancement.

You should have a proven customer success track record, strong communication skills, and experience in project management, problem-solving, and customer service.

Onboarding new clients, providing ongoing support and training, monitoring client satisfaction, identifying upsell opportunities, collaborating with internal teams to address client concerns and improve solutionsProven track record in customer success, strong understanding of field service management solutions, excellent communication skills, experience in project management, problem-solving skills, commitment to delivering exceptional customer service