Strategic Client Success Manager

oliverinc; Fitchburg (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Oliver Inc. is seeking an Account Manager, Client Services to build and maintain strong client relationships, understand client needs, and ensure delivery of high-quality services.

You will be the main contact between Oliver and its clients, coordinating with internal departments to drive production and mutual success. You will manage client accounts, present proofs, secure approvals, and coordinate with sales for timely deliveries.

Qualifications

• 4 to 5 years of experience in a customer service, sales, manufacturing environment.
• Proficient in Windows, Word, Excel, ERP and CRM systems.
• Ability to multi-task while exercising judgment in a high-volume and fast-paced environment.
• High School diploma; college degree a plus.
• Excellent oral and written communication skills.
• Occasional overnight travel when necessary.

Responsibilities

• Understand client's business goals and challenges to provide effective solutions.
• Manage a portfolio of client accounts, ensuring their needs are met.
• Client and internal communication regarding customer orders, samples, estimates and job specifications.
• Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
• Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
• Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
• Responsible for onsite customer experience, including strategy sessions, plant tours, and offsite customer visits.
• Audit and update open sales orders, finished goods inventory, and open orders for billing purposes.

Skills

Customer service

Sales

Manufacturing

Education

High School diploma

Bachelor's degree preferred

Tools

ERP

CRM

Windows

Excel

Word

Job description

Oliver Inc. is seeking an Account Manager, Client Services to build and maintain strong client relationships, understand client needs, and ensure delivery of high-quality services.

You will be the main contact between Oliver and its clients, coordinating with internal departments to drive production and mutual success. You will manage client accounts, present proofs, secure approvals, and coordinate with sales for timely deliveries.