Client Services Account Manager — Printing & Packaging

Oliver Inc.; Fitchburg (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Oliver Inc. is seeking an Account Manager, Client Services to build and maintain strong client relationships, understand needs, and ensure delivery of high-quality services. You will serve as the primary liaison between Oliver Inc.

and its clients, coordinating with internal teams to drive successful outcomes. The role requires 4–5 years in customer service or related fields, proficiency with ERP/CRM systems, and strong communication skills.

Qualifications

• 4 to 5 years of experience in a customer service, sales, manufacturing environment.
• Proficient in Windows, Word, Excel, ERP and CRM systems.
• Ability to multi-task while exercising judgment in a high-volume and fast-paced environment.
• High School diploma; college degree a plus.
• Excellent oral and written communication skills.
• Occasional overnight travel when necessary.

Responsibilities

• Understand client's business goals and challenges to provide effective solutions.
• Manage a portfolio of client accounts, ensuring their needs are met.
• Client and internal communication regarding customer orders, samples, estimates and job specifications.
• Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
• Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
• Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
• Responsible for onsite customer experience, including strategy sessions, plant tours, and offsite visits.
• Audit and update open sales orders, finished goods inventory, and open orders for billing purposes.

Skills

Windows

Microsoft Word

Microsoft Excel

ERP systems

CRM systems

Education

High School Diploma

Tools

ERP systems

CRM systems

Job description

Oliver Inc. is seeking an Account Manager, Client Services to build and maintain strong client relationships, understand needs, and ensure delivery of high-quality services. You will serve as the primary liaison between Oliver Inc.

and its clients, coordinating with internal teams to drive successful outcomes. The role requires 4–5 years in customer service or related fields, proficiency with ERP/CRM systems, and strong communication skills.