Benefits Client Success Manager

Embedded Shishya; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Businessolver is seeking a motivated Account Manager to act as the primary liaison between clients and production teams, ensuring goals and timelines are understood and met. You will manage client calls, training, and maintain essential documentation while learning about product releases and system changes.

The role requires strong relationship management, project management, and a consultative communication style to inform clients of market activity and deliver tailored solutions.

Qualifications

• Bachelor’s degree in Management or Communications preferred.
• 4+ years’ experience working with clients and building relationships in consumer accounts/benefit administration.
• Strong understanding of consumer spending account administration and impact on the industry.

Responsibilities

• Serve as day-to-day liaison between clients and production teams; clarify goals and timelines.
• Manage client calls and new client administrator training.
• Maintain client documentation such as SOPs and process docs.
• Engage in education on product releases, updates, and system functionality.
• Educate and discuss product updates with clients; consult leadership as needed.
• Provide concise communication on new system functionality and industry news.

Skills

Client management

Relationship building

Project management

Communication

Stakeholder engagement

Strategic thinking

Education

Bachelor's degree in Management or Communications

Job description

Businessolver is seeking a motivated Account Manager to act as the primary liaison between clients and production teams, ensuring goals and timelines are understood and met. You will manage client calls, training, and maintain essential documentation while learning about product releases and system changes.

The role requires strong relationship management, project management, and a consultative communication style to inform clients of market activity and deliver tailored solutions.