Strategic Client Success Manager

Palmetto Technology Group (PTG); Lafayette (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

NetEffect is seeking an Account Manager to serve as the strategic advisor for assigned clients, maintaining strong executive relationships and advocating for client needs. You will coordinate with internal teams to deliver solutions, manage quotes, and ensure timely responses to inquiries.

Responsibilities include proactive outreach to decision-makers, gathering feedback, and driving retention with a focus on delivering value and measurable outcomes for clients.

Responsibilities

• Proactively manage client relationships for sales, services, projects, and opportunities.
• Be the client’s point person for assigned accounts; coordinate with Outside Sales on hand-offs.
• Build strong relationships with key client decision-makers.
• Gather client feedback and share with internal teams to improve services.
• Ensure client needs are addressed in a timely manner.
• Prepare for discussions by understanding the client’s business and gaps.
• Conduct business reviews to translate needs into solutions.
• Oversee quotes, pricing, and availability with internal teams for estimates.
• Respond promptly to client questions and escalate where needed.
• Flag retention risks via CODE RED and develop cure plans with the services team.
• Submit required internal reports to management.
• Identify raving fans, secure referrals, and suggest case studies.
• Attend weekly meetings and training as defined by the manager.

Tools

JazzHR

Job description

NetEffect is seeking an Account Manager to serve as the strategic advisor for assigned clients, maintaining strong executive relationships and advocating for client needs. You will coordinate with internal teams to deliver solutions, manage quotes, and ensure timely responses to inquiries.

Responsibilities include proactive outreach to decision-makers, gathering feedback, and driving retention with a focus on delivering value and measurable outcomes for clients.