Strategic Client Success Manager

Courser; Lafayette (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

NetEffect is seeking an Account Manager to actively manage client relationships across sales, services and projects, ensuring timely responses and escalation handling with internal teams. You will develop relationships with client decision-makers, translate their business needs into solutions, and collaborate with outside sales on hand-offs and service requests to drive customer success.

This role requires strong communication and organizational skills to retain clients and advocate for their

Qualifications

• No specific required skills listed in the ad.

Responsibilities

• Proactively manage client relationships for sales, services, projects, and opportunities now and in the future.
• Serve as the client’s point person for assigned accounts by working with Outside Sales on new hand-offs and service requests.
• Develop strong relationships with key client decision-makers and gather feedback for internal improvements.
• Ensure client needs are satisfied in a timely manner and translate needs into actionable solutions.

Job description

NetEffect is seeking an Account Manager to actively manage client relationships across sales, services and projects, ensuring timely responses and escalation handling with internal teams. You will develop relationships with client decision-makers, translate their business needs into solutions, and collaborate with outside sales on hand-offs and service requests to drive customer success.

This role requires strong communication and organizational skills to retain clients and advocate for their