Strategic Client Success Manager

Breastlink Medical Group; Baltimore (MD); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

iCIMS is seeking an Account Services Manager to work closely with customers to ensure all their needs and expectations are met. You will master the iRecruiter system and guide clients on the best ways to utilize iCIMS products, while managing multiple accounts.

The role requires strong interpersonal and communication skills, with the ability to identify opportunities to expand product usage and participate in client-facing initiatives. Travel is sometimes required.

Qualifikationen

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Aufgaben

• As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.
• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.

Kenntnisse

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Account management

Ausbildung

Bachelor's degree

Tools

Microsoft Windows

Internet Explorer

Web-based technologies

Jobbeschreibung

iCIMS is seeking an Account Services Manager to work closely with customers to ensure all their needs and expectations are met. You will master the iRecruiter system and guide clients on the best ways to utilize iCIMS products, while managing multiple accounts.

The role requires strong interpersonal and communication skills, with the ability to identify opportunities to expand product usage and participate in client-facing initiatives. Travel is sometimes required.